Bad Service in Cold Weather
I always have the best of intentions and I mean to update this blog more regularly… please be patient, faithful reader.
It’s cold. Damn cold. Cold is to be expected where I live and most of the time I don’t mind it, but lately it’s been ridiculously cold. For example, last night it was -39 with a windchill somewhere in the -40s. Is there really a point to having things so cold? I mean, what’s the difference between -30 and -40 (other than 10 degrees)? I doubt the human body can sense any difference at all. I know I can’t… anything after -30 I just call damn cold.
Enough aboot the weather.
Everywhere I go I seem to be bombarded with the idea that customer service is the key to a successful business. Sounds about right… we’ve been hearing that “the customer is always right” most of our lives but it always surprises me how few people actually practice this.
What’s my point? I took my car into the local dealership for some routine maintenance and I can’t imagine that same dealership surviving in a larger centre.
1) First thing in the morning the floor was filthy.
2) It was so chaotic it took a couple of minutes for them to realize I was there.
3) Two specific items I asked to be repaired on my car weren’t done and I had to insist that they fix them while I waited (after them having the car for 8 hours).
4) They outright lied to me about fixing them.
5) Furthermore, they acted put out by my request. How dare I insist they do the work I already paid them for!
I could go on and on but I think I made my point. I’m not asking to be treated like a king: I’m realistic, but is it too much to ask to be treated fairly? Why do I have to fight to obtain merely an acceptable level of service?
I’m a big believer in presentation. More on this later.
Enough for now.
Toodles.